Event Frequently Asked Questions

Event Frequently Asked Questions

 Some of the common questions which we've been asked about the event.


  • How do I pay for my registration as a Team Member (Rider or Support Crew)?

    Your Team Captain will register your Team and once “Approved” will send out to all team members a link on which you can then register as either a rider, supporter or both.  You will also be asked to pay the registration fee via credit card at this time.

  • Do I have to register if I am a Team Volunteer or Support Crew?

    Yes, it is important that we know who all of our volunteers are, for several reasons:

    • To make sure we have all of your contact details correct so we can get in touch with you and update you on news and issues leading up to the event.
    • We want you to be a part of the M2M Volunteers Team, and have the opportunity to fundraise for your nominated Health Service.
    • Most importantly - our insurer and the Police & Emergency Services demand we have the necessary information in the case of an emergency.
    • Finally, it assists the M2M organsiation to ensure we have the safest possible environment for our Teams and Support Crews.
  • How secure is my transaction?

    Protecting your personal and order information is a priority at M2M. We want you to be able to register and order from www.murraytomoyne.com.au with total confidence.

    As such we have created a secure transaction environment. We use secure sockets layer (SSL) technology – our online ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.murraytomoyne.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

  • What is the M2M pricing and refund policy?

    Pricing

    We are very conscious that all participants in the M2M are working hard to raise funds for their health service and with this in mind, we aim to keep registration fees as low as possible. We do this with the help of a large team of volunteers who work to deliver the event and to also keep everyone safe.

    If you need to withdraw from the M2M and receive a full refund, you must do so before the Registration Closing date (due to the existence of the Covid-19 virus).  No refunds however can be made after close of registration. Refunds requests must be made in writing to M2M Administrator, via email: admin@murraytomoyne.com.au

    • Teams are deemed registered and able to participate in the event after online registration, payment and approval.
    • Online registrations close Wednesday 17 March, 2021. After this date there will be no refunds as ride signage for cyclists, vehicles, trailers etc. plus administration, medallions and team bags having already been accounted for/constructed.
    • Requests for refunds created by emergencies must be made in writing to the M2M Administrator.
    • Registered team members can be substituted up to the day of the event. All substitutions must be registered directly with the M2M Ride Director on a paper Registration Form with the Terms & Conditions signed off.
    • Team members wishing to withdraw after Team Registration is paid and not covered by a substitute, are encouraged to donate their registration.

    Event Cancelation Policy

    The M2M Committee reserve the right to Cancel the event for any of the following reasons:

    Instruction or recommendation from Emergency or Health Authorities due to the existence of a pandemic risk or any other emergency circumstances deemed as extreme.  For example, Covid - 19 Outbreak; Extreme Fire Danger or predicted / impending weather conditions.

    If these circumstances occur before the commencement of the event, then a full refund of participant registration fees will be made.  If however these circumstances occur after the event has commenced, then the M2M will not be able to refund any registration fees. 

    The decision will be made by the Event Manager in consultation with the Ride Directors (Who are also the event Safety Officers), based on instructions from Authorities.

  • What are the dates for M2M in 2021?

    The dates are Saturday 27 & Sunday 28 March 2021 and we'd love to see you there!



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