Event Frequently Asked Questions

Event Frequently Asked Questions

 Some of the common questions which we've been asked about the event.


  • How do I pay for my registration as a Team Member (Rider or Support Crew)?

    Your Team Captain will register your Team and once “Approved” will send out to all team members a link on which you can then register as either a rider, supporter or both.  You will also be asked to pay the registration fee via credit card at this time.

  • Do I have to register if I am a Team Volunteer or Support Crew?

    Yes, it is important that we know who all of our volunteers are, for several reasons:

    • To make sure we have all of your contact details correct so we can get in touch with you and update you on news and saftey issues leading up to the event.
    • We want you to be a part of the M2M Volunteers Team, and have the opportunity to fundraise for your nominated Health Service.
    • Most importantly - our insurer and the Police & Emergency Services demand we have the necessary information in the case of an emergency.
    • Finally, it assists the M2M organsiation to ensure we have the safest possible environment for our Teams and Support Crews.

  • How secure is my transaction?

    Protecting your information is a priority at M2M.

    Your registration details are collected, transmitted and stored using industry-standard encryption technology.  We use secure sockets layer (SSL) technology to encrypt all information and do not store your credit card details.

    Look for the padlock symbol next to the website address in your browser to confirm your connection to www.murraytomoyne.com.au is secure.

     

  • What is the M2M pricing and refund policy?

    Pricing and Refunds

    We are very conscious that all participants in the M2M are working hard to raise funds for their health service and with this in mind, we aim to keep registration fees as low as possible. We do this with the help of a large team of volunteers who work to deliver the event and to also keep everyone safe.

    If you need to withdraw from the M2M and receive a full refund (less $25.00 processing fee), you must do so before the Registration Closing date.  No refunds however can be made after close of registration. Refunds requests must be made in writing to M2M Administrator, via email: admin@murraytomoyne.com.au

    • Teams are deemed registered and able to participate in the event after online registration, payment and approval.
    • Online registrations close Sunday 24 March, 2024. After this date there will be no refunds as ride signage for cyclists, vehicles, trailers etc. plus administration, medallions and team bags having already been prepared.
    • Requests for refunds created by emergencies must be made in writing to the M2M Committee via Email.
    • Registered team members can be substituted up to the day of the event. All substitutions must be registered directly with the M2M Ride Director on a Paper Registration Form with the Terms & Conditions signed off. (Available at the route start - Friday Night or Saturday Morning)
    • Team members wishing to withdraw after Team Registration is paid and not covered by a substitute, are encouraged to donate their registration.

    Event Cancelation Policy

    The M2M Committee reserve the right to Cancel the event for any of the following reasons:

    Instruction or recommendation from Emergency or Health Authorities due to the existence of a pandemic risk or any other emergency circumstances deemed as extreme.  For example, Covid - 19 Outbreak; Extreme Fire Danger or predicted / impending weather conditions.

    If these circumstances occur before the commencement of the event, then a full refund of participant registration fees, (less a $25.00 processing fee).  If however these circumstances occur after the event has commenced, then the M2M will not be able to refund any registration fees. 

    The decision will be made by the Event Manager in consultation with the Ride Directors (Who are also the Event Safety Officers), based on instructions from Authorities.

     

    M2M 2024

  • What are the dates for M2M in 2024 ?

    The dates are Saturday 6  April & Sunday 7 April 2024 and we'd love to see you there!



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